Terms and Conditions for Man With A Van Merton

These Terms and Conditions set out the basis on which Man With A Van Merton provides domestic and commercial transport, removals, collection, and associated logistics services. By making a booking, the customer agrees to these terms in full. These terms are intended to be fair, clear, and aligned with UK consumer and business law. They apply to all services arranged with the company, whether the work involves a single-item move, a full property relocation, or general transport support. For the purposes of this document, “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refers to the person requesting the service.

We operate as a man and van service and may provide labour, loading, unloading, transport, waiting time, and ancillary assistance as agreed in advance. The exact scope of the work will depend on the booking details confirmed by both parties. Any quotation, estimate, or informal discussion is not binding until the booking has been accepted and the essential information has been provided. Customers are responsible for ensuring that all information submitted before the job is accurate, complete, and up to date.

These terms should be read together with any written quote, booking confirmation, or service summary issued before the move. In the event of any inconsistency, the written booking confirmation will apply first, followed by these Terms and Conditions, unless a contrary legal requirement applies. Nothing in these terms affects your statutory rights as a consumer under applicable UK law.

We reserve the right to refuse or cancel a booking where the service requested is outside our capability, is unsafe, is unlawful, or cannot reasonably be delivered with the resources available. We may also decline work if the customer fails to provide sufficient information about access, item size, parking, loading conditions, or special handling requirements. The customer must not book the service for the transport of prohibited, dangerous, illegal, or unpermitted goods.

Booking process begins when the customer submits a request by phone, email, or online form, or through any other accepted booking channel. At the quotation stage, the customer must provide details including the collection and delivery addresses, access conditions, item descriptions, estimated volume, whether loading or unloading help is required, and preferred time slots. Any material change to the original information may affect the price, availability, and completion time of the service.

A booking is only confirmed once we have accepted the job and, where applicable, received a deposit or advance payment. Confirmation may be provided verbally or in writing. If a deposit is required, the amount and payment deadline will be stated clearly at the time of booking. We may treat a booking as provisional until all required details and any requested payment have been received.

The customer is responsible for checking all booking details immediately upon receipt. If any date, address, item list, or instruction is incorrect, the customer must notify us without delay. We will use the details recorded in the confirmation unless agreed otherwise in writing. Failure to correct incorrect information may result in delays, additional charges, or cancellation of the service. The customer must ensure that an authorised person is present at both collection and delivery points if required.

Payments must be made in the manner agreed at the time of booking. We may accept bank transfer, card payment, cash, or other approved methods, depending on the nature of the service. Unless stated otherwise, all prices are quoted in pounds sterling and may be subject to additional charges where the original job specification changes. Any estimate is based on the information supplied at the time and may be adjusted if the actual work differs materially from the information provided.

Additional charges may apply for waiting time, parking fees, congestion or access-related costs, ferry charges, stairs, long carries, heavy items, urgent bookings, out-of-hours work, or extra labour requested on the day. If the customer asks us to carry out work beyond the agreed scope, we may either refuse that request or apply a reasonable charge based on the additional time and resources required. All payment obligations remain due even if the customer is absent, late, or unprepared.

Cancellations must be made as soon as possible if the customer no longer requires the service. If the customer cancels after the booking has been accepted, we may retain any deposit paid to cover administration, reserved time, and lost opportunity costs. Where a cancellation is made very close to the scheduled time, we may charge a cancellation fee that reflects the work already committed. If the vehicle and crew have already been dispatched, the customer may be charged in full or in part depending on the circumstances.

If we need to cancel or reschedule due to vehicle breakdown, staff illness, weather disruption, access issues, or another reason beyond our reasonable control, we will try to offer an alternative time or date. We are not liable for indirect loss arising from a change of schedule, provided we have acted reasonably. In all cases, our aim is to give notice as early as reasonably practicable.

The customer must make every effort to ensure the job can proceed on the agreed date and time. This includes arranging access, parking where required, building entry permissions, item readiness, packing where the customer is responsible for packing, and any third-party permissions necessary for the service. If the customer is not ready at the agreed time, we may charge waiting time or deem the job cancelled by the customer.

Liability is limited to the extent permitted by law. We will take reasonable care when handling goods and carrying out the service, but we are not responsible for damage or loss caused by pre-existing defects, poor packing, unsuitable containers, hidden weaknesses, or items that were already damaged before handling. Customers are expected to inform us of any fragile, valuable, irreplaceable, or unusually heavy items before the job begins.

Where we provide loading or unloading assistance, we will use reasonable skill and care. However, we do not accept responsibility for minor cosmetic marks, unavoidable scuffs, or wear that can occur during the normal course of transport, unless caused by our negligence. We are not liable for loss caused by circumstances outside our control, including traffic delays, road closures, adverse weather, acts of third parties, fire, flood, strike action, or failures by utility providers, so long as we have taken reasonable steps to minimise disruption.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If we are found liable for loss or damage in circumstances where liability can lawfully be limited, our maximum liability will be limited to the amount paid for the specific service giving rise to the claim, except where a different limit is required by law.

Waste regulations are an important part of our service obligations. Where we remove waste, unwanted items, or rubbish as part of a clearance or transport job, the customer must be clear about the type and quantity of material involved. We only handle waste in compliance with applicable UK environmental and waste-disposal laws. The customer must not ask us to remove hazardous, toxic, clinical, explosive, or otherwise regulated waste unless this has been expressly agreed and we are legally authorised to handle it.

Customers remain responsible for ensuring that any waste presented for collection is lawful to remove and accurately described. If waste is mixed with prohibited materials, concealed hazardous items, or items requiring special treatment, we may refuse collection, separate the materials at additional cost, or terminate the service if continuing would be unsafe or unlawful. We may ask for further details or photographs before confirming a waste-related booking.

Where a waste transfer note, receipt, or record is required, the customer must provide accurate information and cooperate as needed. We may use licensed disposal or recycling routes where appropriate. The customer agrees not to place the company in breach of environmental rules, duty-of-care requirements, or local waste controls. If the customer misdescribes waste or fails to disclose restricted materials, the customer may be responsible for resulting charges, penalties, losses, or claims.

Customer responsibilities include ensuring that items are ready for transport, packed appropriately where packing is the customer’s task, and accessible at the agreed time. The customer must also secure pets, children, and personal valuables during the service. We are not responsible for disconnected utilities, unsecured fixtures, contents left behind, or losses resulting from inadequate preparation by the customer. Where dismantling or reassembly is requested, it will only be performed if agreed in advance and within the scope of our skill set.

The customer warrants that they have the right to request the movement, disposal, or transport of the goods concerned. We may rely on the customer’s authority unless there is a reason to believe otherwise. If ownership, authority, or access is disputed, we may suspend the job until the matter is resolved. Any delay, abortive attendance, or storage resulting from such a dispute may be charged to the customer.

We do not accept responsibility for items of exceptional value unless this has been declared in advance and expressly agreed in writing. Such items may include cash, jewellery, documents, antiques, collectibles, artwork, or electronic equipment with high replacement value. The customer should consider obtaining appropriate insurance for valuable goods and, where needed, for transit or storage risks.

Insurance and claims will be handled in line with the cover arrangements in place at the time of the service. Any claim for loss or damage must be reported within a reasonable time after delivery or discovery, and in any event without undue delay. The customer should retain packaging, photographs, and any relevant evidence. Failure to notify us promptly may affect our ability to investigate and may limit any remedy available.

If an item is damaged during the service and the damage is attributable to our negligence, we may choose to repair, replace, or compensate for the item up to the lawful limit of our liability. We are not obliged to replace items on a new-for-old basis unless required by law or expressly agreed. Claims for consequential loss, lost earnings, missed appointments, or business interruption are excluded to the fullest extent permitted by law.

We may subcontract part or all of the service where necessary to meet scheduling or operational needs. Any subcontractor will be instructed to follow standards that are broadly consistent with these terms. However, unless we have expressly stated otherwise, the contract remains between the customer and us. The customer may not assign rights or obligations under the booking without our written consent.

Force majeure applies where an event outside our reasonable control prevents or delays performance of the service. This includes, without limitation, severe weather, road incidents, emergency restrictions, industrial action, public disorder, fire, flood, terrorism, power failure, and government action. Where such an event occurs, we may suspend, delay, or reschedule the service without liability for any resulting loss, provided we act reasonably and keep the customer informed where practicable.

We may update these Terms and Conditions from time to time to reflect changes in law, operational requirements, or service standards. The version in force at the time of booking will normally apply to that booking unless a change is required by law or is otherwise agreed. Customers are encouraged to review the terms before confirming each new booking.

Governing law and jurisdiction: these Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the services or these terms will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these Terms and Conditions for Man With A Van Merton. If the customer is booking on behalf of another person or business, they confirm that they have authority to do so and that all relevant parties will comply with these terms. If a term is not enforced on one occasion, this does not waive our right to enforce it later.

These terms are intended to create a fair and practical framework for the supply of professional moving and transport services. They support clear communication, safe working, lawful handling of goods and waste, and transparent charging. The customer’s cooperation helps the job run efficiently and helps both parties avoid misunderstandings. Where a booking requires special arrangements, such arrangements should be confirmed in advance and recorded in writing wherever possible.

Nothing in these Terms and Conditions is intended to limit any mandatory rights enjoyed by consumers under applicable legislation. If you have questions about the meaning of any clause, the relevant booking confirmation and the general principles of UK contract law will apply in interpreting the agreement between the parties. In all cases, we aim to deliver a reliable, lawful, and professionally managed van and man service.